BMG 205: Creating the Customer Experience

online available

In this course, students learn how to create and deliver engaging, memorable, and positive customer experiences that build customer loyalty, word-of-mouth customers, and in turn, organizational success. Students apply the core concepts to their daily work with a focus on enhancing the quality and consistency of all the interactions a customer/client has with the service provider. Finally, students refine their personal skills needed to be successful in the constantly changing and customer-centric business environment.

Level I Prereq: Academic Reading and Writing Levels of 6

Class offerings by semester

  Winter Summer Fall

Even Years
(2022, 2024, 2026)

offered online offered online offered at nighttimeoffered online

Odd Years
(2023, 2025, 2027)

offered online offered online offered at nighttimeoffered online

offered in the daytimeDay Class (before 5 p.m.) offered at nighttimeEvening Class (after 5 p.m.) offered online Online Class
Revised: 2/2/22

The annual schedule class offerings by semester is offered as a planning tool. Please refer to the course schedule to see the specific time and platform for which the course is offered.

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Check the schedule

Description Hours
Credits 3
Lecture Hours 45
Clinical Hours 0
Lab Hours 0
Other Hours 0
Total Hours 45

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