BMG 205: Creating the Customer Experience

online available

In this course, students learn how to create and deliver engaging, memorable, and positive customer experiences that build customer loyalty, word-of-mouth customers, and in turn, organizational success. Students apply the core concepts to their daily work with a focus on enhancing the quality and consistency of all the interactions a customer/client has with the service provider. Finally, students refine their personal skills needed to be successful in the constantly changing and customer-centric business environment.

Level I Prereq: Academic Reading and Writing Levels of 6

2021-22 Class offerings by semester

Fall 2021 Winter 2022 Summer 2022
offered at nighttimeoffered online


offered in the daytimeoffered online

 Blended classes also available

 offered online

offered in the daytimeDay Class (before 5p.m.) offered at nighttimeEvening Class (after 5p.m.) offered online Online Class

The 2021-22 annual schedule class offerings by semester is offered as a planning tool. Please refer to the course schedule to see the specific time and platform for which the course is offered.

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Check the schedule

Description Hours
Credits 3
Lecture Hours 45
Clinical Hours 0
Lab Hours 0
Other Hours 0
Total Hours 45

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