online available
In this course, students learn how to create and deliver engaging, memorable, and positive customer experiences that build customer loyalty, word-of-mouth customers, and in turn, organizational success. Students apply the core concepts to their daily work with a focus on enhancing the quality and consistency of all the interactions a customer/client has with the service provider. Finally, students refine their personal skills needed to be successful in the constantly changing and customer-centric business environment. Level I Prerequisite: Academic Reading and Writing Levels of 6
Level I Prereq: Academic Reading and Writing Levels of 6
Class offerings by semester
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Please refer to the course schedule to see the specific time and platform for which the course is offered. |
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Day Class (before 5 p.m.)| Description | Hours |
|---|---|
| Credits | 3 |
| Lecture Hours | 45 |
| Clinical Hours | 0 |
| Lab Hours | 0 |
| Other Hours | 0 |
| Total Hours | 45 |
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