In this course, students learn how to create and deliver engaging, memorable, and positive customer experiences that build customer loyalty, word-of-mouth customers, and in turn, organizational success. Students apply the core concepts to their daily work with a focus on enhancing the quality and consistency of all the interactions a customer/client has with the service provider. Finally, students refine their personal skills needed to be successful in the constantly changing and customer-centric business environment.
Level I Prereq: Academic Reading and Writing Levels of 6
Class offerings by semester
Day Class (before 5 p.m.) Evening Class (after 5 p.m.) Online Class
Please refer to the course schedule to see the specific time and platform for which the course is offered.
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