Lead teams, drive sales, and excel in today’s dynamic retail industry.
This program emphasizes both the theoretical knowledge and the practical skills needed
to succeed in both customer-facing and behind-the-scenes jobs in any type of retail
setting. The curriculum was developed with input from industry experts and topics
include the role of retailing in the supply chain, retailing formats and locations,
organizational structure and key positions, growth and expansion, consumer communication,
and brands and private labels. Student also learn about productivity, operational
and financial measures, purchasing and inventory control, pricing schemes, and merchandise
layout and presentation.
Next Steps
Apply See Program & Courses in Catalog Request Information
Career Outlook in Michigan
| Career Title |
Median Salary |
Annual Openings |
| General and Operations Managers |
$99,205 |
7,457 |
| First-Line Supervisors of Retail Sales Workers |
$43,975 |
3,709 |
What do General and Operations Managers do?
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Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
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Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
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Direct administrative activities directly related to making products or providing services.
What skills do General and Operations Managers have?
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Active Listening:
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Speaking:
Talking to others to convey information effectively.
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Monitoring:
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Did You Know?
Programs for General and Operations Managers can lead to other interesting professions, including: